Use case — Customer support
Track customer support issues inside Shopify without losing a single one
Turn open support requests into assigned, trackable tasks. Every issue gets an owner, a deadline, and a resolution history — all linked to the customer or order in your Shopify admin.
Install on ShopifyWhy support issues keep slipping for Shopify teams
Support requests get buried in email threads
Customer issues arrive via email, chat, and order notes. Without a central system, urgent requests get missed and follow-ups fall through the cracks.
No visibility into who owns an open issue
When a support request isn't assigned, everyone assumes someone else is handling it — until the customer follows up again and the team scrambles.
Resolved issues leave no record
Once a ticket is closed in chat or email, the context disappears. The same question gets answered from scratch every time it comes back.
How ShopTasks solves it
One system for every open customer issue your team owns
ShopTasks gives your support workflow a home inside Shopify. Instead of juggling email threads and chat messages, every customer issue becomes a task with an owner, a status, and a deadline — visible to the whole team.
- Every support issue has a named owner and a due date
- Urgent tickets are visually distinct from low-priority follow-ups
- Full history of who handled what and when
- Tasks link directly to the customer or order in Shopify admin
- Team sees all open support work in a shared board
- Managers can spot bottlenecks before they become complaints
Example: How a Shopify store handles a support issue end to end
Log the issue
Create a task from the customer or order page in Shopify admin. The context is attached automatically — no copy-pasting.
Assign to support staff
Assign the task to the right team member immediately. They receive a notification and know exactly what needs to be done.
Set a resolution deadline
Add a due date so the team knows when the customer is expecting a resolution. Overdue tasks surface automatically.
Update status as work progresses
Move the task from Open → In Progress → Resolved. The whole team sees current status without a team check-in.
Close with context
Mark complete and leave a note. The resolution history stays attached to the task for future reference.
Questions about support ticket tracking in ShopTasks
Can ShopTasks replace a dedicated helpdesk tool?
ShopTasks is designed for Shopify store operations, not high-volume customer support. It works best alongside a helpdesk (like Gorgias or Richpanel) for teams who want to track operational follow-ups from inside Shopify admin.
Can I link a task directly to a specific Shopify order?
Yes. Tasks can be created from order detail pages in Shopify admin, which keeps the order context directly attached to the task.
Can multiple staff members collaborate on a single ticket?
Yes. Task comments let multiple team members add context and updates. The task always has one owner, but the full team can contribute notes.
Is there a way to flag urgent support issues?
Yes. Tasks support priority levels so high-urgency support issues appear visibly different in the board view.