FAQ
Frequently asked questions
Everything you need to know about ShopTasks. Can't find an answer? Contact us →
Setup and getting started
How do I install ShopTasks?
Install ShopTasks directly from the Shopify App Store. After installation, ShopTasks appears in your Shopify admin — no separate account setup required.
Do I need technical knowledge to set up ShopTasks?
No. ShopTasks installs like any Shopify app and is ready to use within minutes. No code, no configuration, no onboarding calls required unless you want them.
How long does setup take?
Most stores are creating and assigning tasks within five minutes of installing. Invite your team, create your first task, and you're running.
Can I migrate tasks from another tool?
ShopTasks doesn't have an automated import from other tools yet. For teams moving from spreadsheets or other apps, we recommend starting fresh and recreating active tasks manually — most teams find this takes less than 30 minutes.
Pricing and billing
Is ShopTasks free?
Yes. The app listing includes a free plan with up to 100 active tasks and single-owner workflow.
How is billing handled?
All billing runs through Shopify Payments — the same way you handle other Shopify app subscriptions. There's no separate payment account to manage.
Can I cancel my paid plan at any time?
Yes. You can cancel or downgrade your plan at any time from your Shopify admin. There are no contracts or cancellation fees.
What are the paid plans?
Starter is listed at $9.99/month (or $80/year). Professional is listed at $24.99/month (or $200/year).
Shopify compatibility
Where does ShopTasks work in Shopify?
The listing highlights task management in product, order, and customer detail pages within Shopify admin.
What integrations are listed?
ShopTasks is listed as working with Shopify Admin, Email, and Slack.
Can tasks link to orders, products, and customers?
Yes. The listing explicitly includes tasks linked to orders, products, and customers.
What language is currently supported?
The app listing currently shows English language support.
Tasks and workflows
What types of tasks can I create?
Any store work — order follow-ups, customer service actions, product update reminders, team assignments, operational checklists. If it's something your team needs to do, it can be a ShopTasks task.
Can ShopTasks create tasks automatically?
Yes. Starter and Professional plans include automatic task creation from store events, with higher monthly event limits on higher tiers.
Can I attach files or images to a task?
Currently, you can add notes and links to tasks. File attachments are planned for a future release.
Is there a task limit?
Yes by plan: Free up to 100 active tasks, Starter up to 1,000 active tasks, and Professional includes unlimited tasks.
Teams and permissions
How many team members can I add?
Starter supports up to 5 staff. Professional supports up to 15 staff, based on the current app listing.
Can I control what each team member can see or do?
The listing emphasizes clear ownership and staff collaboration. For detailed role controls, contact support directly at install time.
Do team members need a Shopify account?
Yes. Team members access ShopTasks through your Shopify admin, so they need a Shopify staff account with the appropriate permissions.
Can I manage tasks across multiple Shopify stores?
The listing does not currently publish specific multi-store controls. If you run multiple stores, contact the developer to review your setup.